Shipping and return policies for Substantial

Return Policy
Return/Refund Policy

If you received a product/content that is defective or damaged, you may be eligible for a refund. Digital products that are purchased and are downloadable are not eligible for return.

Refund requests made after you have purchased our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within 24 hours of your original purchase.


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